published in Proceeding of Conference on Information Technology and Electrical Engineering (CITEE) 2011, organized by the Electrical Engineering and Information Technology Department, Gadjah Mada University, and held in July 28, 2011 in Yogyakarta.
Abstract— Minister of Finance of Republic of Indonesia as the State General Treasurer is authorized to establish State Revenue and Expenditures System. Regarding this, the Ministry of Finance has developed Modul Penerimaan Negara (MPN, i.e. state revenues module) as a module (application) that contains a set of procedures for collecting, recording, summarizing and reporting data associated with state revenues. From the informatics perspective, MPN is an electronic service. This paper aimed to analyze the function of MPN as an electronic services. This study used qualitative-descriptive method with discourse analysis approach to describe the MPN system and analyze it with some propositions related to the electronic services concepts. This study concluded that as an electronic service, MPN’s performance has few sides could still be improved. One of these extra efforts is completing MPN with a formal Service Level Agreement (SLA) between MPN service provider with its users. It was intended that all parties associated with MPN services can have the same references and standards of services provided. In addition, e-banking services in MPN also should be revitalized, so hopefully this facility is increasingly utilized by the users of MPN. For that, MPN’s owner should think incentive-disincentive strategies as the banking industry succeeded in placing ATM/e-banking as an increasingly attractive alternative services alongside conventional services through bank teller/counter.
Keywords: services, electronic, state, revenue, system
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